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Frequently Asked Questions
Can I visit your shop?
Yes we are a commercial location, so if you come looking for us you will find us in Stubbington, near Fareham, Hampshire. If you click on the post-code link there is a map available.
Do you have a paper catalogue?
No, our catalogue is what you see online at this website. We try our very best to keep it up to date. We receive new products constantly, sometimes daily, and it is simply not feasible for us to create a print catalogue that could remain updated. Just have a look online and if you ever have a question about an item, give us a ring or email and we will try to explain! We have hundreds of products in stock in the shop so if you need a product email us and we will see if we have it in store or if we have a supplier we can get it from.
Do you exhibit at craft shows?
Currently, no.
How can I pay?
We accept Mastercard, Visa, Visa Delta, Visa Electron, Solo and Switch cards. We do not accept personal cheques. Should you wish to place an international order plese email for postage costs.
What does acid-free mean?
Acid-free means the material is neutral or alkaline in pH. Acid levels are important in scrapbooks supplies as the presence of acid speeds the decay and yellowing of photographs and papers. Scrapbooks supplies are designed to last generations when kept in archival quality albums and page protectors as well as dry and out of direct sunlight. Creating Keepsakes magazine maintains a well-researched list of products that have undergone independent testing for archival qualities in addition to the tests carried out by the manufacturers themselves.
What does lignin-free mean?
Lignin is a naturally occurring substance found in trees and therefore most papers. Simply put, it is the glue that holds the fibres of the tree together. As a natural substance it is vital to the tree while living but also helps to break the tree down once it has died. Therefore scrapbook papers are made with a process that removes the lignin from the paper in order to maintain its quality for years to come.
Do you offer trade prices for large orders?
No - Jendenink-Craftworks is a retail store, not a distributor, and as such we do not offer trade discounts. We also do not offer discounts on "large orders" as this term is certainly open to interpretation - what you may consider a large order may be significantly different to what we consider a large order. However , we do have a loyalty scheme which is open to all our customers. For every £10 spent on product, you will earn a frog stamp on your saver card. A filled card can be redeemed for a £20 discount on your next order or to use in the shop. Terms and conditions apply.
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